Returns & Exchanges
At Engo Eyewear, we want you to be fully satisfied with your high-performance electronic eyewear. If your purchase doesn't meet your expectations, we offer a 30-day return window for all products in original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Device
Securely place the eyewear, charging cables, and original documentation back into the protective casing and shipping box.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our technicians inspect the electronics for functionality, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing